Canon: No more servicing in brisbane

[David]

I dutifully rang Canon this morning on the Brisbane number (07) 3909 5000 to check and make sure they still provide a sensor cleaning service for 50.00 walkin because my 50D has a heap of dust bunnies breeding on the sensor.

The man I spoke to assured me that yes they do provide that service and I could bring it in this morning and have it done. WRONG. I went to Southgate Avenue to be greeted by a locked door and big fat sign saying "As of July 1st 2010.....we no longer have a Canon camera service centre in Brisbane. Gone, gone, gone as of July 1st.

Annoyed, I rang the Courier service bell and down came a receptionist to open the doors and give me the good news...She says the phone call diverted to their Sydney office and there would have been a pre recorded message advising me that this call would be diverted to Sydney now the Brisbane Service office is no longer in existence.. WRONG.

So, there you have it. If you want CANON to do any work on your CANON camera you have to send it to Sydney or Melbourne...how long to remove dust bunnies and return it ? Oh about 3-4 WEEKS she says.. would u like the address.. NO thanks.

I will try to locate someone else in Brisbane who does this basic customer service for CANON users with bunnies... good luck with that :D

[Kym]

Do it yourself!!

NTP to the rescue... http://www.ausphotography.net.au/forum/showthread.php?t=24526

;)

[kiwi]

andersons in capalaba

[David]

andersons in capalaba

Yes sir, they do do it but they charge 125-165 for my 50D depending on "how dirty it is" . Here is a contact link: They say bring it in before 12.00am and come back in a couple of hours to pick it up.

Guess I have to wear that and go to Andersons-

http://www.andersoncamera.com.au/Anderson%20Camera%20Repairs%20Contact%20Us.htm

[David]

Do it yourself!!

NTP to the rescue... http://www.ausphotography.net.au/forum/showthread.php?t=24526

;)

Thanks for the Info Kym but I would screw it up being a do gooder Social Worker with NO practical use. :D

[kiwi]

hmm, I think photo continental do it also, not sure on that

Or, you can di it yourself, I got myself a dust aid kit and have done mine a few times now, no dramas.

If I with my 5 fingers and two thumbs can do this, you can :)

[Harrier]

Good PR for Canon i Qld, gee that is a big difference in cost!

[Analog6]

David, it is not hard to do yourself. When I bought the stuff to do the 20D & 30D it cost me about $25 - and you get enough for several cleans.

[ricktas]

Agree, it is not hard to do yourself. David, see if you cannot find another Brisbane AP member who cleans their own sensor, and arrange to catch up with them for a lesson. Once you have done it, you will wonder why you spent money paying for it to be done.

[TOM]

wow, i find that hard to beleive, but there you go. even little old adelaide has a nikon service centre. I'm with Harrier, bad PR. How hard is it to find a contractor for this kind of thing? you may, as suggested, be better off doing this yourself, but what do the pro's do when in need of such a service for their cameras?

[TANNY]

Thanks for the info - I too have a 30d that is in need of a sensor clean - I will have to give it a go

[Papou]

So where does your canon go for warrenty work??..

[HappySnap]

Sorry to hijack your thread but I too was going to take my 30D into Canon Brisbane for a sensor clean this week - thanks for letting us all know!!
Now that I will have to do it myself - what brand/gear are you all using to do it. I have a 5DmkII and a 30D so I know I will need two different size sensor swabs but is there a particular brand thats better than the others? Wheres the best and most reasonably priced place to buy it?

Cheers,

HappySnap

[I @ M]

Wheres the best and most reasonably priced place to buy it?



I reckon site sponsor Stu, from Quality Cameras could get the exact kit you need to your post box from Perth quicker than you could get one sent from Brisbane. :D

He has a pretty detailed listing of the copperhill range of cleaning products at --- http://www.qualitycamera.com.au/copper-hill-dslr-sensor-care-c-33.html?osCsid=00314aeb687f73902f7481409a4662d7

[David]

So where does your canon go for warrenty work??..

You have to send it Sydney or Melbourne.

[David]

I reckon site sponsor Stu, from Quality Cameras could get the exact kit you need to your post box from Perth quicker than you could get one sent from Brisbane. :D

He has a pretty detailed listing of the copperhill range of cleaning products at --- http://www.qualitycamera.com.au/copper-hill-dslr-sensor-care-c-33.html?osCsid=00314aeb687f73902f7481409a4662d7

Thanks guys for the suggestions;I PAID for it 125.00 and was happy to do so to be sure it was done right and they showed me before and after pics and oh my. yeah it needed a clean.

I think nxt time I will get the cleaning kit and see if Dave or Kane or Allann or someone can walk me through my first go at it because doing it via the pro's is fine but a bit exy.

[DAdeGroot]

Darn, that's a bugger about Canon David. Mind you, I had mixed results the last time I took mine in - the 30D came out clean as a whistle (and it was dust bunny heaven beforehand), but the 5DII came out with residual dustbunnies (far less than it went in with, but it wasn't, and still isn't, clean).

[David]

Darn, that's a bugger about Canon David. Mind you, I had mixed results the last time I took mine in - the 30D came out clean as a whistle (and it was dust bunny heaven beforehand), but the 5DII came out with residual dustbunnies (far less than it went in with, but it wasn't, and still isn't, clean).

Are you going to go down the DIY road then Dave ?

[Philr]

I took mine to Canan last time too... .I am nervously awaiting when I need to do mine next as I will give it a go myself.

[GlennSan]

I can vouch for Andersens work - they did my (very) dusty D100 two weeks back in just 1.5 hrs since I was going away on hols. Nearly $150 though. :( For my D100, I've read that I require the AC power adapter to lock the mirror up so that I could do my own but not sure if I want to go that route or not.

[kiwi]

Read the thread, andersons is now the official canon agent in Brisbane

[calloyd]

I had my 400D sensor cleaned by Camera Tech at 89 Charlotte Street, Brisbane at the same time as I had a lens repaired. Cost was $75 for sensor and it came back clean.

[Star Catcher]

* removed : members with under 50 posts are not allowed to promote commercial enterprises : refer to site rules : Admin *

[sonofcoco]

Wow, that's expensive for a sensor cleaning! Had mine done at the Canon Service Centre here where I live in South Korea and it cost the equivalent of $9.50 :D

Will be heading back there the week before I leave to come back home and learning how to do it myself in the meantime I think.

[sonofcoco]

Just out of interest, it'd be nice to know how Canon Service Centres in Australia justify $120+ to clean a sensor. As I mentioned above, it's $9.50 at a Canon Service Centre here in Korea (actually $9.00 on current exchange rates). Got mine done and it made a huge difference. Are they charging $110 to take some photos of your sensor?

[mikspics]

it's a 30 dollar job imho, 1-2 hours is a joke takes 10 minutes max, blatant propaganda by manufacturers should be ignored when not in the best intrest of the consumer......:rolleyes: