PDA

View Full Version : Having trouble...



pearson
03-08-2013, 10:35pm
I have been having an issue relating to photoshop cs5. Originally I purchased a copy of CS5 extended and loaded it onto my computer - no dramas there. Since then I undertook a course that required Illustrator as well. I then had to purchased Adobe Creative Suite that contained Photoshop, Illustrator and InDesign. I loaded that onto my computer and hadn't noticed until tonight that my copy of Photoshop is no longer the Extended version. I have been shooting some short film type stuff and wanted to edit it but unless I have PS Extended I can't. I've uninstalled PS from the computer and then reinstalled the PS CS5 Extended disc but I still only get the standard version coming up. What am I doing wrong?? I don't want to have to fork out for video editing software after I've already paid for it once. Can anyone suggest what I might need to do?

Cheers

ricktas
04-08-2013, 7:12am
Uninstall, turn off computer, restart computer.

Download the adobe cleaner tool : http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and run it.

restart computer

re-install creative suite

pearson
04-08-2013, 11:23am
Thanks Rick! Worked like a charm. I owe you a beer!

ricktas
04-08-2013, 12:10pm
you are welcome. That is what AP is here for, so we can each help one another.