raw files from 5d mk iii

[ktoopi]

HELP

I finally made room on my hard drive and tried to up load files from my new 5d mk iii. Jpeg no problem but would not recognise raw files.:eek: I did some research on internet and it says that CS5 and CS6 should read 5d iii files and I have CS5. Anyone have any clues as to what I'm doing wrong? Usually I plug in camera and upload files using bridge and then process in ACR then Photoshop.

Cheers Karen

[Cattleprod]

Hi Karen,
I had the same issue when I first bought my 5d iii. From memory all I had to do was update to the latest version of Camera Raw. It was a while back now, so can't remember the exact process I had to use, but from what I can recall it was pretty painless.

Cheers,
Dave.

[harper]

had the same problem too and as dave said just update you camera raw

[ktoopi]

Thanks Dave and Harper......did as you suggested and got excited as raw files started to download to computer.............BUUUUT it stopped after only a few and I got a message saying that the rest were not able to be accessed???????????????? :eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek:Any ideas anyone?

[JM Tran]

You will need to update your Adobe Camera Raw - ACR - to its final version of 6.7 in order to open 5D3 raw files on CS5.

The download is free and is on adobe's website:)

[Warbler]

Um, did you try out the fancy video on your new 5D Mk III? I did, and found that the video files screwed with Bridge's head and it wouldn't download them. If you've got any video files, just uncheck them and all the RAW files should load okay. If that is not the case, then I don't have another answer. I think my Template settings might have been the problem.

[ktoopi]

You will need to update your Adobe Camera Raw - ACR - to its final version of 6.7 in order to open 5D3 raw files on CS5.

The download is free and is on adobe's website:)

Thats the version I just downloaded!:)

- - - Updated - - -


Um, did you try out the fancy video on your new 5D Mk III? I did, and found that the video files screwed with Bridge's head and it wouldn't download them. If you've got any video files, just uncheck them and all the RAW files should load okay. If that is not the case, then I don't have another answer. I think my Template settings might have been the problem.

Um No I didn't try out the video capability yet:)

[ktoopi]

I took out the sd card and put it back in then tried again. This time more photos downloaded but still not the whole lot. Could the card be corrupted?:confused013

[harper]

are you downloading them through the camera or are you using a card reader?

[Ventureoverland]

1. I assume your using a PC and not a Mac.

Id suggest you try to copy the files in Windows Explorer from the Memory Card (either in the camera or via a memory card) - thus removing anything software related other than Windows. This will confirm if the data is intact on the card and that the transfer mechanisms are working OK. Hope the following bit isnt too insulting (ignore if it is)... The memory card should be visible as a hard disk in Windows Explorer and will have a drive letter (E:, F: etc). Your jpg's and raw files will be in a sub-folder in this drive. raw files have a .CR2 extension.

If that works, then your issue lies with Adobe and I suspect a driver being out of date somewhere. If it fails then my first question would be what sort of memory card are you using, SD or CF? What size and what brand?

If you have critical data on the card and you are worried about loosing it, Im in North Sydney and often around Terrey Hills area, happy to pull the data off for you until you sort the issue.


hth
J

[ktoopi]

are you downloading them through the camera or are you using a card reader?

I simply use my camera but am thinking of getting a card reader.

- - - Updated - - -

Hi Ventureoverland

Thank you for for your advice.............yes I am running PC, and the memory card in question is a brand new sandisk 16G extreme pro SD card. I will go and try your suggestions as the particular files that i can't seem to retrieve are the ones I really want!! Murphy's Law isn't it that I can retrieve all the not so important stuff but not the files I really wanted!!:( :)

[Ventureoverland]

I simply use my camera but am thinking of getting a card reader.

- - - Updated - - -

Hi Ventureoverland

Thank you for for your advice.............yes I am running PC, and the memory card in question is a brand new sandisk 16G extreme pro SD card. I will go and try your suggestions as the particular files that i can't seem to retrieve are the ones I really want!! Murphy's Law isn't it that I can retrieve all the not so important stuff but not the files I really wanted!!:( :)

I never use a card reader, always leave the CF card in the camera and just plug it into the Mac. Seems the most reliable and least risk of damaging pins to me.

Anyway, with that SD Card, 99.9% sure it wont be a card issue. My money right now would defo be on the Adobe / Camera RAW software but its important that you confirm if you can simply copy the files off the car in Windows Explorer.

Keep us posted!

J

[Warbler]

Clean the contacts on the SD Cards. My money is on the card. Had some issues of late with SD cards in my camera as well as in the card readers. Sandisk 8Gb Extremes and Lexar 64Gb cards in both 1 and 5 series cameras. After reading downloading the cards via the card reader, when I return them to the camera to format them I get errors. Common errors are "Card not Installed", or "Card not formatted in this camera". They seem to just get dirty. They often won't read at all in Sandisk card reader.

[ktoopi]

[QUOTE=



Keep us posted!

J[/QUOTE]

Will do.....about to go and try your suggestion.:)

- - - Updated - - -

Ok I have tried the above as suggested by Ventureoverland and this is what has happened.

First I changed the download program to windows instead of bridge and tried to down load photos that way.......some of the files i could not access before started to download but only about three before it stopped and I got a message saying
"device attached to system is not functioning *retry *skip file *skip all files with problems(not exact wording) *cancel

I am assuming "device" is my camera which is a worry as it is a brand spanker!!!

I cancelled all that and then I went into 'computer' and clicked on 5d mk iii and opened the memory card..............I could see all the files no problem at all............I am able to copy them across to my pictures one at a time......it wouldn't do more than one at a time ....kept crashing system and causing windows to stop working!!

However...at least I am able to get the photos. However I can't do this method everytime I want to download photos!!! It takes forever !! How can I fix it??????:eek::eek::confused013:confused013:confused013:confused013

thanks everyone for all your advice and help so far

Karen

- - - Updated - - -

Ok another update............started copying photos across to my pictures one by one but only after a few .......I was unable to do anymore......got the same message as before ...........Device attached to system is not functioning. Turned camera off and tried again ....could not read the files properly.....could see them with the blue CR symbol but could not see the actual photo. Turned camera off again and tried again ....this time could see all the photos normally and could copy a few more across to my pictures but once again after only a few...it stopped working and I got the same 'device attached to system not working' message.:eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::confused013

[Ventureoverland]

When was the last time you did a Windows Update? This is starting to sound more like a Windows problem than it is a Canon / Adobe problem.

You could update the firmware on the 5Dmkiii to the latest (1.2.1) from the canon USA site, but I doubt that will make any difference at all. Ive just updated mine and the list of "fixes" does not include anything related to USB transfer.

Did you format the card in the camera before you started shooting? Once you get the data off it may be worth formatting in the camera, shoot a dozen raw images and try to get them of again.

Out of interest, does the Supplied Canon Software work/transfer correctly? Given the errors you reports last, I doubt it will.

[arthurking83]

I added a reply about the properties of your hard drive, but it was at the time of last nights server downtime.

Go into Windows Explorer and right click the drive you are trying to place the new files into.
If this is a single disk system, then this is your C: drive.

After you right click, select properties(at the bottom) and look at the pie chart/figures that revel your hard drive's space allocation.

If it's still quite full, then you need to cull more.

You shouldn't fill your Windows drive beyond the 80% full point.

If you're close to or over that, then it's best to invest in another drive.

[ktoopi]

I added a reply about the properties of your hard drive, but it was at the time of last nights server downtime.

Go into Windows Explorer and right click the drive you are trying to place the new files into.
If this is a single disk system, then this is your C: drive.

After you right click, select properties(at the bottom) and look at the pie chart/figures that revel your hard drive's space allocation.

If it's still quite full, then you need to cull more.

You shouldn't fill your Windows drive beyond the 80% full point.

If you're close to or over that, then it's best to invest in another drive.

Hi Arthurking83

Thanks I will do that ...but only a few days ago I transferred 5 yrears worth of photos onto external harddrive and then deleted them from my c drive! This should've freed up a heap of space I thought!:)

Karen:)

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Hi Ventureoverland
I thought my windows updates were done automatically but will check on this......I don't think I did format the card first....I can't remember and I haven't put the canon software onto my computer as i don't use it!!:D:D I use bridge ACR and photoshop!:D LOL

[ameerat42]

Yes, but you'd have to do a disk defragmentation - or two! - to rearrange that freed up space into more contiguous blocks.

Anyway, have you got another computer to try the downloads on? At least try to isolate the cause of the problem.
Am (wondering about it).

[Warbler]

Karen,

You need to be very analytical to track down the fault. Eliminate the sources one by one. Is it only this one card you have problems with? If so, the problem is likely the card. You've already eliminated Bridge by proving that the problem exists both in Bridge and in Windows Explorer. Try a Card Reader. If it is the same, then the problem is not the camera or the card reader. Try another computer, if it's the same, it's not your computer. As I said, my money is on the card. Did you give the contacts a clean?

Cheers,
Tim

Oops! AM is on the right track with your hard drive too. Empty the trash folder. And don't forget to try a different USB cable either. One thing at a time though.

[Ventureoverland]

Hi Arthurking83

Thanks I will do that ...but only a few days ago I transferred 5 yrears worth of photos onto external harddrive and then deleted them from my c drive! This should've freed up a heap of space I thought!:)

Karen:)

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Hi Ventureoverland
I thought my windows updates were done automatically but will check on this......I don't think I did format the card first....I can't remember and I haven't put the canon software onto my computer as i don't use it!!:D:D I use bridge ACR and photoshop!:D LOL

Karen,
I don't use it either, but installing it does more than just install a few apps, it installs device drivers as well.

Adobe Raw is simply a bunch of algorithms to essentially decide the data contained within te raw file. You appear to be missing up to date device drivers. The drivers you will be currently using will be generic ones at best. I strongly suggest you do a full install of the canon solutions disk. The 5D3 is very specific about the drivers it uses.

For what it's worth, based on the information given to date, I do not believe the problem to be the card or hard disk space. I'd suggest you install the canon software and then, fail in that format the card in the camera and try again.

Sent using Forum Runner

[bobc163]

Hi
had same problem but then installed canon software and "voila" all good!!!:)
seems that the software that you are using is not compatible with the MK111
also after I installed the canon software windows pictures worked as well, now have JPEG files and Raw files in windows picture gallery side by side
Off to Turkey in 12 days travelling to Beijing by overlander truck for the next 14 weeks
so have all software up to date
Bob

[arthurking83]

The problem with the ACR/Bridge theory, is that Karen is having the same issue with Windows Explorer too.

The camera should come up in Win7 as a multimedia device of some sort, so device drivers for the direct transfer of the files from camera shouldn't be an issue either.

With the camera plugged into the PC, check the Devices window to see if it comes up correctly as a Canon 5D ... etc, etc.


The other thing with deleting files, especially if they have taken up a lot of room, is did you Shift+Delete or just Delete.

if you just delete, they may be sitting in the recycle bin .. taking up room (you thought is supposedly empty)!

Shift+Del removes them completely. Do this with care tho, as once you delete them this way, they can (almost) be gone forever.
You can recover files deleted in this Shift+Del manner tho .. but you don't want to make a habit of doing it this way.

Empty the recycle bin just in case .. there could be a multitude of Gigabytes worth of data in there too.


I've had similar issues of only being able to download one or two files at a time .. not realising at the time that my (250G) drive was 99% full!

[ameerat42]

Forget the 7 plagues of Egypt. This is a modern pestilence.
Am(en).

[Mark L]

Out of interest, does the Supplied Canon Software work/transfer correctly?


I strongly suggest you do a full install of the canon solutions disk. The 5D3 is very specific about the drivers it uses.
...... I'd suggest you install the canon software .....

This is certainly worth a try.
Try downloading via canons Zoombrowser EX once, than see what happens with what you usually do.

[ktoopi]

Yes, but you'd have to do a disk defragmentation - or two! - to rearrange that freed up space into more contiguous blocks.

Anyway, have you got another computer to try the downloads on? At least try to isolate the cause of the problem.
Am (wondering about it).

Did That!:)

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Empty the recycle bin just in case .. there could be a multitude of Gigabytes worth of data in there too.


I've had similar issues of only being able to download one or two files at a time .. not realising at the time that my (250G) drive was 99% full!

I had emptied the recycle bin!:)

- - - Updated - - -


Forget the 7 plagues of Egypt. This is a modern pestilence.
Am(en).
:lol:yes it is and it's driving me nuts!!

[ktoopi]

Ok everyone.....despite all of your helpful advice I am still unable to retrieve the data from the sd card. On the weekend i tried using an old CF card in the new camera that i have used in my old camera many times without a problem and recieved the same message. The first few files down load then it stops and can't retrieve any more. I took the cf card out of my new camera and put it into my old one and the pics downloaded no problem at all.


I checked my windows updates and discovered that windows has not been updated in 12 months!!!! I thought this was happening automatically but apparently not. I tried to install updates and it failed every time. went through the help process and followed all instructions but still not able to get any updates.:confused013:confused013 Do you think this is the cause of my woes?? Will buy a card reader and see if this helps and will also install Canon software and see if this helps . After these options have been expplored i am at a complete loss if they don't work!

Cheers Karen

[Steve Axford]

A card reader should work. After all, they are just files. Windows shouldn't care what they have in them.

[Ventureoverland]

Karen,

I wouldn't waste money on a card reader!

The fact you can't install windows updates is a sign that something isn't right with the computer.

Firstly, install the canon software. If it will install that will probably solve your camera/card reading issues.

Then id suggest you try to do the windows updates again. The canon software may allow windows updates to go beyond the point it currently fails, assuming it does, great.

If the canon software won't install either then I suspect you need to fix the underlying windows issue first. All these things are linked together.

Sorry can't be much more specific.

Jon

Sent using Forum Runner

- - - Updated - - -


A card reader should work. After all, they are just files. Windows shouldn't care what they have in them.

Agree it should work IF the USB transport protocol isnt stuffed - there is something more fundementally wrong with the PC than a simple a 5D3 driver - Windows Update wont install the updates. A corrupt driver could cause this behaviour, installing the Canon software will overwrite some files and not just install a 5D3 driver and may allow the windows updates to install correctly.

Whilst a card reader may allow the images to be read from the card, it will not fix the underlying issue.

Jon

[ktoopi]

Karen,

I wouldn't waste money on a card reader!

The fact you can't install windows updates is a sign that something isn't right with the computer.

Firstly, install the canon software. If it will install that will probably solve your camera/card reading issues.

Then id suggest you try to do the windows updates again. The canon software may allow windows updates to go beyond the point it currently fails, assuming it does, great.

If the canon software won't install either then I suspect you need to fix the underlying windows issue first. All these things are linked together.

Sorry can't be much more specific.

Jon

Sent using Forum Runner

- - - Updated - - -



Agree it should work IF the USB transport protocol isnt stuffed - there is something more fundementally wrong with the PC than a simple a 5D3 driver - Windows Update wont install the updates. A corrupt driver could cause this behaviour, installing the Canon software will overwrite some files and not just install a 5D3 driver and may allow the windows updates to install correctly.

Whilst a card reader may allow the images to be read from the card, it will not fix the underlying issue.

Jon


Thanks Jon I will give the above a go instead of getting a card reader.....I agree with you there seems to be an underlying problem and i suspect it is all linked back to not being able to get windows updates! Once again thank you for your advice it is most appreciated:)

Karen

[arthurking83]

Failed Windows updates don't necessarily mean a problem with your PC.

After 12months of non updates, there could be an issue with the PC trying to do too many updates, and or the updating may be slightly out of sync, or updates may need a reboot before they can be successfully installed but other updates may be interfering in this process.

Problem updates can be something like graphics drivers, or mouse keyboard drivers or whatever.

On the machines I've set to update regularly(because they get regularly used, there isn't usually an issue. But if there is, then it's usually because of clashing updates, and the major one I notice is M$'s Wireless keyboard/mouse software updates.
Sometimes Office updates also cause issues.

Something to try with updating is to do them in smaller job lots.

That is, if you have say 20-30 updates listed, untick most, and only do say 5 or 10 in one go, then restart the PC and do the next lot.
If you have a list of optional updates that you may also want, do them as the last batch.
Look at each update's file size too .. some of the updates can be over 200M and can cause issues. These are usually graphics drivers or service packs.

I get this issue when I turn on a PC that hasn't been updated for some time too.

I don't think this is causing your download issues, as you already said, old files on the CF card are working.

So if I read this properly, you can get the files from your old card on the old camera successfully, but not the files from the 5DIII? But you can use the card in either camera?

If this is so, and you can get the CF into either camera, then try this:
take images with the CF card in the 5DIII, and then place the CF card into the old camera.
The old camera may not recognise the 5D files, but this is of no importance. Does Windows recognise that they are on the card(on the old camera) and does it transfer them onto the PC.

If this is possible, then you know that the files are the issue, and that the 5D is the issue.
Hopefully installing the latest version of Canon's software will help, or that using a card reader will solve the issue.

If you have a PC with USB3 capability, I'd recommend getting a USB3 card reader. As files get larger in size, they obviously take longer to transfer.
USB3 ports are coloured blue.
USB3 is about 3x faster in transfer rates than the old USB2 system ... sometimes faster.

I did this with my D800(with its 75Mb files) .. and the difference(in speed, hence reduced time) in getting 200 images off the card and onto the PC is worth the cost of the USB3 card reader.
If your PC is still only using USB2 ports, then the card reader may be a wasted effort for now.

For now, concentrate on getting your PC updated tho ... there may be vulnerabilities that may cause you more important grief.

[Mark L]

Ok everyone.....despite all of your helpful advice I am still unable to retrieve the data from the sd card. On the weekend i tried using an old CF card in the new camera that i have used in my old camera many times without a problem and recieved the same message. The first few files down load then it stops and can't retrieve any more. I took the cf card out of my new camera and put it into my old one and the pics downloaded no problem at all.




Suggests a problem with the new camera having trouble talking with you computer (regardless of anything else going on with Windows).




Firstly, install the canon software. If it will install that will probably solve your camera/card reading issues.

[Steve Axford]

A card reader is a good idea irrespective of any other issues. They are quite cheap - about $30 from memory and are a lot faster than most cameras and they don't fail due to strange software problems.

[ktoopi]

Hi Arthurking83

thanks for your advice....when I check for updates for windows it says there are 9 updates but none of them download.

I used my new camera on the weekend and put an old cf card in it and took a load of photos shooting in raw......I was not able to get these photos onto the computer while they were in the 5 diii but I took the cf card out of the 5diii and put it in my 7d and had no trouble downloading them to my computer.....the 7d also had no trouble reading or recognising 5diii files on the memory card.:)

My PC does have USB 3, three of them in fact so maybe a card reader is a quick fix and installing the canon software that came with my camera will fix also. As soon as I get a chance I will install the software that came with the camera and see what happens.................will keep everyone posted:)

Thanks again everyone for all your advice
Karen

- - - Updated - - -


Suggests a problem with the new camera having trouble talking with you computer (regardless of anything else going on with Windows).

I think you are right Mark L! Sighhhhhh technology is awesome until it doesn't work!!:D

- - - Updated - - -


A card reader is a good idea irrespective of any other issues. They are quite cheap - about $30 from memory and are a lot faster than most cameras and they don't fail due to strange software problems.

Hmmmm I was thinking about getting one , before all of this problem started:)

[arthurking83]

OK, if you have USB3 ports, then for sure you will get an advantage in owning a USB3 card reader.

I have the Lexar model(with the pop up card slots) .. has CF and SD card slots, and the speed it reads and transfers the files to the PC was worth the quite lofty(for a card reader) expense.

file transfers went from about 10-20Mb/s on an old USB2 reader to 100Mb/s with the new USB3 reader.
Where I used to have time to get up and make a cuppa during image transfers, I barely have time to get out of the seat now. :p

If you're still having trouble with WinUpdates, try doing them one by one for a while, and rebooting if the PC requests.
Watch for really large ones and/or any slow installations too. Some take seconds to install, others take forever.

If you come across a medium-large sized installation(say 60M update) that seems to take a long time to install, and successfully get that update done, try to do the remaining updates all at once.

Do you have any other internet issues?
While you are doing the updates, are you also doing other internetty things too(downloads/syncing/watching youtube vids/etc).


If you have any of the updates listed that are very large(200+Meg) service pack updates, you can in most instances download the service pack to your PC and install it from there instead.
I do this for all service packs.

[ktoopi]

Another update.....I have installed all the software that came with my camera and still have the same problem.............sighhhhhhh:eek:

[ameerat42]

Gosh, Karen! Six months have passed (it seems) since you posted this. There are a lot of issues that have been discussed, but AFAIC see, the problem is between your computer and the 5D/5D files.

Card readers, updates, software are all side issues. I can only think of one more thing that's (perhaps) germane to the problem, and that is the volume you are trying to download at the one time. I'd say that a quick fix - that is, you want ALL the files off your camera - would be to download them in smaller batches - try 10-15 at a time.

You'll have to address the underlying issue eventually, but in the meantime...
Say, have you done a Checkdisk on both your card and your HDD? It's a DOS command, and you'll have to run it from a DOS prompt.
Check it out - it should still be in Win7 - type "CHKDSK /?" to see the options.
A(shaking my head)m.

[arthurking83]

..... There are a lot of issues that have been discussed, but AFAIC see, the problem is between your computer and the 5D/5D files.

...snip...


Check it out - it should still be in Win7 - type "CHKDSK /?" to see the options.
A(shaking my head)m.


Shouldn't really need to do this, as (as I understand it) Karen can get the 5D files off the card, but only via the 7D when connected to the PC.

So there is an issue with the 5D on her PC that is most likely causing the issue.

I'm also wondering if Karen has access to Lightroom, which can access the 5D in remote shooting mode?
If not, then there may be other (free) software that may also connect to the 5D in this mode.

So, (for Karen). With the 5D connected to the PC, does it show up in Devices as a connected device?
Does the 5D require a specific USB cable, or do you use the same USB cable as you do with the 7D.(ie. could it be a cable problem?)

At this stage, it seems that a USB card reader is probably the best option for now, and if it's important to Karen to have the ability to connect the 5D to a PC, she can work on that later.

The other(probably more important) question is .. how did you go with Windows updates?

[ameerat42]

Shouldn't really need to do this, as (as I understand it) Karen can get the 5D files off the card, but only via the 7D when connected to the PC.

[Edited in: "this" being to run a CHKDSK command on card and HDD.]


So there is an issue with the 5D on her PC that is most likely causing the issue....

Correct, AK, so why wouldn't a CHKDSK be useful to check for any such issues?
Am.

[Mark L]

Hopefully , in this case, we can't see the forest for the trees.



Does the 5D require a specific USB cable, or do you use the same USB cable as you do with the 7D.(ie. could it be a cable problem?)



Beat me to it AK.
Did a quick google thing today and read what you suggested.
The person seemed to have the same problem as Karen. Would work with their old camera but not the 5D. Someone suggest they must use the new cable, as older, used ones sometimes had trouble connecting with the 5D 'cause of worn contacts. It worked using the new cable that came with the 5D. (jeez, would have saved some of my two finger typing time if I'd bookmarked the page :))

[ktoopi]

Shouldn't really need to do this, as (as I understand it) Karen can get the 5D files off the card, but only via the 7D when connected to the PC.

So there is an issue with the 5D on her PC that is most likely causing the issue.

I'm also wondering if Karen has access to Lightroom, which can access the 5D in remote shooting mode?
If not, then there may be other (free) software that may also connect to the 5D in this mode.

So, (for Karen). With the 5D connected to the PC, does it show up in Devices as a connected device?
Does the 5D require a specific USB cable, or do you use the same USB cable as you do with the 7D.(ie. could it be a cable problem?)

At this stage, it seems that a USB card reader is probably the best option for now, and if it's important to Karen to have the ability to connect the 5D to a PC, she can work on that later.

The other(probably more important) question is .. how did you go with Windows updates?

Unfortunately I don't have lightroom............yes the camera shows up as a device when connected to the pc and I have used both the cable that came with the 7D and the cable that came with my 5diii When I down load the photos I don't have a choice about how many i am downloading bridge downloads everything on the memeory card. i have roughly 200 photos on the card.

When i connect the 5d to my computer the whole download process starts normally and two or three are downloaded but then it stops and I can't get anymore. The message that I get is along the lines of 'computer not being able to connect with the device'

As far as windows updates are concerned...installing the software that came with my camera seems to have fixed that problem at least:)
Karen

[Mark L]

.... When I down load the photos I don't have a choice about how many i am downloading bridge downloads everything on the memeory card. i have roughly 200 photos on the card.



Another thing I noticed briefly when looking at the trees in the woods was someone said transfer to computer via EOS Utility which is part of the Canon stuff you installed. It basically allows you to transfer and set info between your computer and camera.
Think you can set up EOS Utility to transfer photos to your preferred software with one click when connecting the camera to the computer.

[flashc]

How old is your computer, how much RAM memory does it have and is it a laptop..

I was going to suggest you use a different USB port on your pc to plug in the camera. They're not all the same.

I don't know where any of my camera data transfer cables are. I've never used them.

I've recently upgraded to a newer Sandisk brand USB v3.0 card reader and even on my Vista machine (4Gb RAM) with USB v2.0 ports, the transfers seem to go a bit faster. However, I use 16GB Sandisk Extreme cards and notice that if I select all the files on the card and do a copy and paste to a folder on the PC or to a USB external drive, every now and then I get a message that says "device not responding" but it eventually recovers and carries on.

I put this down to a memory or buffer problem in the laptop or maybe even a USB driver problem.

If it was mine, to prove the issue, I'd take the 5DIII and cable and try to download the card files using the camera and someone else's pc, if you are able to get access to another pc.

[arthurking83]

...... The message that I get is along the lines of 'computer not being able to connect with the device'

.....

OK, so it's definitely an issue or incompatibility between the PC and the 5D.

Could be one of many things, so there's no need to blame Windows yet .. as flash said, could simply be that USB port(or ports) or could be the brand of USB chipset/driver.

Have you tried connecting the camera's USB cable to other ports on the PC, including the USB3 ports?

Do you have lots of other devices connected to the other USB ports?
Sometimes if you have too many devices connected that draw a lot of power, the last connected device can be problematic(long shot, but possible).

USB ports come in clusters. There will be a small group at one end of the motherboard, and there may be a few at another point, and there will also be a small connector to allow USB ports on a PC case to be connected easily too.
If you haven't already tried using a USB3 port to connect the 5D, give that a go too.

[Warbler]

If it was mine, to prove the issue, I'd take the 5DIII and cable and try to download the card files using the camera and someone else's pc, if you are able to get access to another pc.

Do as suggested. You need to prove the issue is with the camera or the PC instead of trying shots in the dark. And BTW, Bridge DOES let you choose which files to download. There's an "uncheck all" box, and then just check the ones you want.

[ktoopi]

Another thing I noticed briefly when looking at the trees in the woods was someone said transfer to computer via EOS Utility which is part of the Canon stuff you installed. It basically allows you to transfer and set info between your computer and camera.
Think you can set up EOS Utility to transfer photos to your preferred software with one click when connecting the camera to the computer.

Thanks for pointing that out MarkL I must have missed that bit of info.....as i haven't used any of canons software in the past i don't know what it can do:D

- - - Updated - - -


Do as suggested. You need to prove the issue is with the camera or the PC instead of trying shots in the dark. And BTW, Bridge DOES let you choose which files to download. There's an "uncheck all" box, and then just check the ones you want.

Thanks Warbler.....there you go, I never knew that!!:o

[ktoopi]

OK, so it's definitely an issue or incompatibility between the PC and the 5D.

Could be one of many things, so there's no need to blame Windows yet .. as flash said, could simply be that USB port(or ports) or could be the brand of USB chipset/driver.

Have you tried connecting the camera's USB cable to other ports on the PC, including the USB3 ports?

Do you have lots of other devices connected to the other USB ports?
Sometimes if you have too many devices connected that draw a lot of power, the last connected device can be problematic(long shot, but possible).

USB ports come in clusters. There will be a small group at one end of the motherboard, and there may be a few at another point, and there will also be a small connector to allow USB ports on a PC case to be connected easily too.
If you haven't already tried using a USB3 port to connect the 5D, give that a go too.


Hi Aurthurking
I haven't actually thought of trying different USB ports....I will do that and I will plug it into one of the usb 3 ports and see if that helps.
Karen:)

- - - Updated - - -


How old is your computer, how much RAM memory does it have and is it a laptop..

I was going to suggest you use a different USB port on your pc to plug in the camera. They're not all the same.

I don't know where any of my camera data transfer cables are. I've never used them.

I've recently upgraded to a newer Sandisk brand USB v3.0 card reader and even on my Vista machine (4Gb RAM) with USB v2.0 ports, the transfers seem to go a bit faster. However, I use 16GB Sandisk Extreme cards and notice that if I select all the files on the card and do a copy and paste to a folder on the PC or to a USB external drive, every now and then I get a message that says "device not responding" but it eventually recovers and carries on.

I put this down to a memory or buffer problem in the laptop or maybe even a USB driver problem.

If it was mine, to prove the issue, I'd take the 5DIII and cable and try to download the card files using the camera and someone else's pc, if you are able to get access to another pc.



Hi Flashc
My computer is two years old...has 8G ram runs windows 7 and is a desktop system ...............However.....i do have a laptop as well that is only 6 months old i am typing this message on it right now!!! i will load photoshop onto it and try downloading onto this laptop and see if it works:D I generallly use my laptop for surfing the net emails shopping etc etc and my pc desktop is purely for photoediting:)

Thanks for your advice Karen

[ktoopi]

I thought the windows update problem had been fixed but.........it has not!:(

[arthurking83]

Do as suggested. You need to prove the issue is with the camera or the PC instead of trying shots in the dark. ....

At the moment, if there is a problem with any of the devices, it's more likely to be the 5D, as Karen has already said she can transfer the files from the card if she uses the 7D to do the transfer .. just not with the 5D.

So the problem is either the 5D, or more likely a driver issue with Windows/USB chip in connecting to the 5D.

So far as I can understand tho, is that Karen has said that the 5D does successfully connect as a device in Windows, so at least it does connect .. now it's time to determine if the USB driver is causing the problem.

Connecting to a USB3 port will use a different driver/chipset for sure, and as we don't know which USB2 ports use which chipsets on the motherboard, the best way forward for now, to determine where the problem lies, is with connecting via the USB3 ports.

@ Karen:
When you connect the 5D to the PC, Windows should automagically produce a notification that the 5D has been connected.
The actual notification is a bit strange in the way it can work.
On my Win7 PC, it doesn't actually open a window directly, just a small notification in the task bar(I actually prefer this to an annoying window too).
If you click the icon in the task bar, it then opens a window which gives you various options for communication to the 5D.
Do you see this notification and pop up window, and if so have you tried connecting/transferring with these recommendations.

The options you may see are:(could be differently set up for respective PCs tho)

Manage media on your device
Browse files
Import Pictures and Video(here you can also which program is the default for transferring your images)
Change general settings(here about the only useful option is to tick/untick the notification for when the device is connected)

Also in the window(which is basically a Windows Explorer window) it shows you the battery level and the total amount of storage on the device.
If you have two card slots and both have cards inserted, it will show the total amount of space for both cards combined. If you click the storage icon, it will then take you to another window where it shows each individual card's space availability.

Do you see any of this when you connect the 5D(and turn it on obviously).

[Warbler]

Well Arthur, if the same card reads out of the 7D, but not out of the 5D, then Karen has proved the fault not to be in the computer. I didn't read it that way, so my apologies. If the problem is with the 5D, then I'd try blowing out the slot with a rocket blower. It's a very odd problem if the camera still writes uncorrupted images to the card but won't allow a read via the USB connection. She's tried another USB cable so that is not the issue. I'd be sending it back to Canon under warranty right now if blowing out the SD slot didn't fix it. No beed to stuff around any further with software or drivers.

BTW, if you have a 6 month old laptop, then have a look under the front of it. You might find an SD card slot built into it.


- - - Updated - - -

One more thing BTW. I believe the Canon 7D only uses CF cards, so Karen could NOT have got her SD card to download in the 7D Arthur. Therefore she has still not proven the fault to be in the camera. :confused013

[Warbler]

I took out the sd card and put it back in then tried again. This time more photos downloaded but still not the whole lot. Could the card be corrupted?

...the memory card in question is a brand new sandisk 16G extreme pro SD card...
From the above quotes, I'd say Karen is having a problem with an SD card. She could not have tried this card in her 7D. They just don't accept SD Cards. Plug the 5D mkIII into another computer and try that. Put the SD Card into a reader and try that. It's not that hard folks!

[arthurking83]

......

I used my new camera on the weekend and put an old cf card in it and took a load of photos shooting in raw......I was not able to get these photos onto the computer while they were in the 5 diii but I took the cf card out of the 5diii and put it in my 7d and had no trouble downloading them to my computer.....the 7d also had no trouble reading or recognising 5diii files on the memory card.:)

.....

Seems like the CF card is also causing issues on the 5D, but works on the 7D.

All points made so far look like they lead to the 5D being the problem. But this doesn't necessarily mean that the 5D isn't working properly.
It could simply be a chip incompatibility between the 5D's USB chip and the PC's USB chipset.

Only way to work that out cheaply is to connect the 5D to another PC and see if it works.
Also, connecting the 5D to another USB port(that uses a different chipset) will also determine if the respective chipsets are just not communicating properly.

This is not that uncommon to have incompatible USB devices. It's not the devices themselves, it's the chipset's drivers that cause the issue.
I have a USB3 hard drive dock that doesn't work on the USB3 ports, but works perfectly on the USB2 ports.

As also said, could be a USB port issue on the 5D .. dirt or dust or simply a bung connection.

Firstly I'd get the USB3 card reader and hopefully this will transfer all files off the 5D's cards without issue, just like the 7D did.
Once that is successfully done, the next step would be to get the 5D back to the retailer to check if there is a USB port connection problem, and get it rectified if there is a problem.

[ktoopi]

Ok everyone I have established that it is not a fault with the camera or the memory cards ..........I just connected my 5diii camera to my laptop via the usb 3 port with the SD card in it and the photos all downloaded no problem at all...... so the issue ovbiously lies with my photo editing computer somewhere. The only problem now, is that the version of ACR that I have on my laptop doesn't read files from the 5diii:lol:I couldn't see the actual photos but I counted the CR files and they are all there. Now I will have to go and download ACR update 6.1 for CS5 and on and on the story goes!:lol2: At least I can get my photos off the sd card.....and now to work out what the hell is wrong with my computer!! A good friend of my husband who works in IT has offered to remotely access my computer and try and sort out all of its issues including the windows software update problem..............which by the way I have now noticed is happening on my laptop as well.....no software updates since last year when I got the damn thing. The error message I get when trying to update windows relates to my internet security and firewall etc....as I have the same software on both computers (AVAST)I assume that is the problem. Although I did turn off all the security on my editing computer when I was trying to get updates earlier in the week!

I just want to say a big thank you to everyone who has taken the time to try and help me out with this very frustrating problem......I was starting to get a bit stressed thinking that there might possibly be something wrong with the camera! I read and followed all the bits of advice that I have been given and although i haven't solved the actual problem of whats wrong with my computer yet......at least I was able to establish that the computer was the problem and I was able to retrieve all my photos thanks to my fellow Aper's:)

Thanks again Karen
Ps I will keep you posted as to what was wrong with the computer.........not sure when my husbands friend can work on it....hopefully soon!

- - - Updated - - -


At the moment, if there is a problem with any of the devices, it's more likely to be the 5D, as Karen has already said she can transfer the files from the card if she uses the 7D to do the transfer .. just not with the 5D.

So the problem is either the 5D, or more likely a driver issue with Windows/USB chip in connecting to the 5D.

So far as I can understand tho, is that Karen has said that the 5D does successfully connect as a device in Windows, so at least it does connect .. now it's time to determine if the USB driver is causing the problem.

Connecting to a USB3 port will use a different driver/chipset for sure, and as we don't know which USB2 ports use which chipsets on the motherboard, the best way forward for now, to determine where the problem lies, is with connecting via the USB3 ports.

@ Karen:
When you connect the 5D to the PC, Windows should automagically produce a notification that the 5D has been connected.
The actual notification is a bit strange in the way it can work.
On my Win7 PC, it doesn't actually open a window directly, just a small notification in the task bar(I actually prefer this to an annoying window too).
If you click the icon in the task bar, it then opens a window which gives you various options for communication to the 5D.
Do you see this notification and pop up window, and if so have you tried connecting/transferring with these recommendations.

The options you may see are:(could be differently set up for respective PCs tho)

Manage media on your device
Browse files
Import Pictures and Video(here you can also which program is the default for transferring your images)
Change general settings(here about the only useful option is to tick/untick the notification for when the device is connected)

Also in the window(which is basically a Windows Explorer window) it shows you the battery level and the total amount of storage on the device.
If you have two card slots and both have cards inserted, it will show the total amount of space for both cards combined. If you click the storage icon, it will then take you to another window where it shows each individual card's space availability.

Do you see any of this when you connect the 5D(and turn it on obviously).

Hey Arthurking83

When I connect the camera to my editing computer I get all of the above that you mentioned as my photos start to download normally....but after two or three it stops and can't connect to the device anymore.
:)Karen

[arthurking83]

......

When I connect the camera to my editing computer I get all of the above that you mentioned as my photos start to download normally....but after two or three it stops and can't connect to the device anymore.
:)Karen

Aha!

OK, so .. technically I don't think there's anything wrong with your editing PC.

My suspicions tell me that it's the USB port that you are using on the PC .. which all point back to the USB chipset on the PC's motherboard.

There is a very high likelyhood that you have (say) 6 or 8 USB slots on the PC in total. If there are any front facing ports on the PC's case, these will be connected to a small connection on the motherboard, via a cable(99.9% probability).

The rear USB ports are usually clustered into two, sometimes more, groups. They generally use a different chipset for each grouping.
Some options to rectify this are:
* uninstall and re install each USB host controller driver (tedious)
* connect the camera to one of each of the USB ports and see which one has the camera connected to as a device.

If you connect the camera to one USB port and find it listed as a device, if this USB port is causing issues, then mark that one down as a port NOT to use again!

Try another port and see if the camera connect there and repeat the process.

(FWIW) my HDD docking station had exactly the same issue with transferring data as you describe for your 5D. It would transfer a totally random amount of data .. sometimes 100Meg, other times 500Meg and then just stop dead and Windows would report that the device was disconnected. From that point I could do anything with the docking station. Docking station is basically like an external hard drive, but you can take the actual hard disk out of the dock .. and then insert another very conveniently.
The problem turns out that the USB chip in the docking station is a dud(massive dud) and won't work correctly on my USB3 system. it works perfectly on the USB2 system tho.

SO to find which of your USB ports are which, go to Device Manager(rightclick My Computer->Properties->Device Manager).
Scroll down till you see the list of USB controllers and hubs.

Each hub and each controller will list your device.
Right click each of the listings there until you find the camera marked in the Advanced section of the right click properties box.

See like this:

100441

I simply went down the list of the USB controllers and rightclicked to open the small window, and in that window, chose the Advanced tab. D800 is listed there in the devices.
With the camera connected to this port, I now know that if I wanted to update the driver, I know which one to update.
Sometimes you can forcefully update the USB driver to another version, even tho if you do the automatic driver update, Windows will always tell you that the installed driver you have is the best!

Only problem with this is trying to find a better driver for the USB controller .. that is working out what the actual chipset is.

You could try your motherboards website to see if they have updated drivers for the motherboard.

Or, like I said, with that window still open, you could try each individual USB port and see where the camera shows up on each connection.
What you will be trying to do is to determine, does the camera work at all on any of the USB ports/controllers.
You could connect it to any port anywhere on the PC, and find that it's connected to the same controller/hub as the one you know DOESN'T work. CHances are very high that it also won't work on that USB port too.

If you have the same issue on every USB port on the PC, then the chances are that there's definitely something wrong with your Windows installation with respect to the 5D.

Note how the USB3 chipset is clearly marked out as such in my Device manager list.
This is why I earlier said to try to connect the 5D to a USB3 port on your PC. USB3 and USB2 are totally different chipsets on your PC, so connecting to a USB3 port will definitely use a different chipset.
The problem with USB2 ports is that you don't know which one is connected to which chipset.

Something that could be the actual problem with your 5D connection is the power draw on that port.

You will find this in the Root Hub information. If you rightclick each of the Root Hub listings you will see a tab labelled Power. At idle the camera should use very little power. Each Root Hub has about 500mA of power available to it, if the camera draws too much power, the PC will drop the connection to it.
If there is a problem with that USB hub .. same thing will happen.


if you can work out what brand and model of motherboard you have in your PC, I'm sure someone will help you with any updated drivers if this can help you eliminate potential problems.

Note that with my USB3 issue for my HDD dock, I never got the problem resolved. My USB3 system is operating perfectly except for this one device. Took me over 2 months of trying to nut the issue out with driver updates, and firmware updates on the dock itself .. all to no avail.
It has nothing to do with Windows itself, and is simply a problem with the USB chip in the dock ... so I resigned myself to the fact that it will only ever be used in USB2 mode.
All my other USB3 devices, including the D800, work as expected .. fast!

[ktoopi]

Hi arthurking83 I will have a go at this as soon as i get a chance!:)

Thanks karen

[ktoopi]

Hi all I just thought i'd give you all an update on this situation since so many people took the time to try and help me:)

I still cannot figure out why the 5diii does not communicate with the computer. I have tried all the suggestions mentioned in this thread. I now have a USB 3 card reader and am able to retrieve all files from all memory cards no problems!:) So problem hasn't really been solved but I have gottten around it

I am still trying to work out the problem but it may take me a while.......Thanks again to everyone who tried to help me:)

[ameerat42]

TA. Let us know when you do. Intriguing that such modern equipment should do that!:rolleyes:

[arthurking83]

H..... So problem hasn't really been solved but I have gottten around it

....

The main problem has been resolved(in getting the files off the card), and in general this is the way I prefer to do it myself too.

As for why the PC and camera don't communicate properly, is a strange one .. and in reality not all that important unless you want to work in a tethered mode.

The fact that it connects and transfers OK for a short time, to me, suggests either a power issue on the USB hub .... or a USB driver issue(on your desktop).

I dunno about the 5D, but the D800(my camera choice) has a USB3 connection, but is not as quick to transfer from card to PC as is the dedicated USB3 card reader.
It's not a huge difference in speed, but a difference nonetheless.

[Speedway]

I had similar problems with downloading photos from my 7D to my new laptop using a card reader, it would download some then stop, you could gradually download them but it would take ages then after windows finished installing updates every time I turned it on and off I installed the 7D software and had no further problems. I use a Lexar USB3 reader and while it is very fast on my desktop with USB3 it is also much faster on my laptops USB2 than my old USB2 reader.
Cheers
Keith.

[arthurking83]

I had similar problems with downloading photos from my 7D to my new laptop using a card reader, it would download some then stop, .....

The difference here is that Karen is having trouble downloading files when connecting the 5D to the PC directly. She has just posted saying that part of the problem is solved in that using a card reader there is no issue with getting the files off the card.

The question is; why is the connection between the 5DIII and the PC dropping out after a short time.

[ktoopi]

Can you believe it!!!!!! The plot thickens.......where my 5diii files once transferred to my laptop no problems(all the issues above were on my editing pc downstairs) now my laptop won't recognise raw files from 5diii not even when I put the CF card in my 7d!!!!!!! Go figure:confused013:confused013:confused013I think I am jinxed! Although not the only one with these issues.....online I have found that many, many people are having the same problem but there are no clear answers!

[ameerat42]

Well, this news came like a slap in the head. It's such a long thread now and I can't remember if...
But, have you contacted Canon about this - or anything you've read indicate this?
Am(quite confused).

[ktoopi]

Hi Am.......contacting Canon is high on my to do list at the moment!

I am also totally confused:confused013:confused013:confused013

[arthurking83]

LOL!
I saw the additional posts into this thread thinking, aha! .... it's been sorted.

But instead the plot thickened .. just like my kid's favourite dinner(chicken curry).


Interesting.

[Warbler]

Hey ktoopi, go to the thread Shelley started about the 1dx versus 5diii for birding.

http://www.ausphotography.net.au/forum/showthread.php?123396-1dx-and-5d3-for-birding

Go to the link:

http://jeffcable.blogspot.com.au/2012/06/why-you-should-not-put-sd-card-in-your.html

Scroll down untill you come to this comment:
<b><i>"
Mads Barnkob (http://www.kaizerpowerelectronics.dk) said... I have had great trouble copying the files from the CF/SD card through USB cable (http://www.bhphotovideo.com/c/buy/usb_cable/Ntt/usb+cable/N/0/kw/search/BI/19250/KBID/11129/DFFInline=cat1) to my PC. It would constantly loose connection to the PC. Turns out it was caused by having both CF and SD card in at once, pulled the SD card out and no longer any problems.
January 18, 2013 at 5:18 AM (http://jeffcable.blogspot.com/2012/06/why-you-should-not-put-sd-card-in-your.html?showComment=1358515089071#c5289425156695437733)</i></b>

You might find this is part of the problem you described. Of course I could just be howling at the moon.

[ktoopi]

Also updating this old thread ......I never resolved the issue of uploading files from my 'new' 5diii which is 18 months old now, and for last year or so have been taking the CF card out of my 5diii and putting it into my 7d and uploading the files to my computer (slow and frustrating).......Well I randomly decided to try uploading direct from my 5diii on the weekend and it worked!!!!The photos all uploaded from my 5diii no problem:confused013:confused013:confused013:confused013:confused013so bizarre as I tried just about everything suggested to me here and haven't done anything different..........................SO RANDOM!!!!!:D

[ameerat42]

[/headshake]

Karen, do you have any USB3 ports on your computer? If so, get a USB3 card reader.
I have one branded "Amber". Chuck the CF card into that and that into the USB3 port.
Lightning fast!! Eg: reading about 11 raws using USB2, about a couple of minutes; the same
as describe with USB3, about 30 seconds.

They cost about $20.
Am.

PS: Don't bovver buying a PCI-E - to - USB3 card. I wasted $15 on one and it made no differnce.

[arthurking83]

....... so bizarre as I tried just about everything suggested to me here and haven't done anything different.....................

Not necessarily!

If you're on Windows, an update(Windows Update) may have resolved the issue.

[ktoopi]

Not necessarily!

If you're on Windows, an update(Windows Update) may have resolved the issue.

I had put it down to a windows update issue :D